International Travel Crisis Management Summit

09 November 2017 | Haberdasher's Hall | London

The second International Travel Crisis Management Summit (ITCMS) will return to Haberdasher's Hall in London on November 09 2017.            

The ITCMS brings together senior leaders from travel organisations, specialist service providers, policy makers and government representatives all of whom are key stakeholders in an effective global response to an increasingly complex and prolific threat.   

Attendees will be be senior leaders and C-suite directors spanning all key business functions including finance, operations, risk, IT and security. 


3 reasons to attend ITCMS 2017


  1. Connect with cross-industry decision makers who are taking a global leadership position on crisis management and building confidence for travellers, suppliers and destinations, when faced with crisis.

  2. Learn about innovative products and services that are used around the world to improve the travel experience.

  3. Hear authorities discuss current and future trends affecting anyone who travels, anytime, anywhere.

PHOTO GALLERY LONDON 2016

AGENDA

Discussing the critical issues

This packed agenda is designed to equip professionals with latest need-to-know information on this critical issue.  The agenda is a mix of plenary sessions, interactive discussions, and panel debates.  Delegates will learn from senior figures who have successfully navigated various crises who will share their experiences.

-
Registration & Coffee
-
Introductions
Speaker
Chief Executive
Jacobs Media Group
-
Keynote

Duty Towards the Traveller, Leisure or Corporate

Speaker
Chairman
World Travel and Tourism Council
-
Event Moderator's Introduction
-
Addressing Disruption and Resilience Globally

Over the past few years, there has been increased global focus on crisis management and communication. Knowledge sharing has become a prerequisite as travellers face ever more frequent disruptions. Our speaker will give an overview of where crisis management is today, what lessons were learned from our Summit 2016, what the key considerations are for improving resilience and dealing with crises. How are western crisis management guidelines adapted to differing regional cultures and settings? What is a destination’s capacity for handling a crisis? What plans do hotels have? Are providers translating for regional requirements? Can we think entrepreneurially about resilience? Where do we need to innovate in terms of achieving successful crisis management? Are we looking at crisis management as a whole or too focused on crisis communications?

Speakers
Professor of Crisis & Disaster Management
Bournemouth University
Senior VP & COO
AIG Travel
CEO
Pacific Asia Travel Association (PATA)
Photo
Coming
Soon
CEO
Tourism Business Council of South Africa (TBCSA)
-
The Building Blocks of Effective Crisis Communication: Dealing With Social Media And Marketplace Credit

Communication is critical when seeking to manage disruption caused by a destination or corporate crisis. This session will look at how to prepare for such a crisis, how to assess it and act, and how to use communication technology to manage and survive. Representatives from the private sector will discuss communication before, during and after a crisis. What does messaging look like both internally and externally? Do your crisis plans cater for cascading disasters? Can you count on everyone to stick to the message? Have you built well-established relations with the media? The first message out will set the tone – and may even determine if you will survive post-crisis. Are you in front of the man with the phone publishing instantaneously on social media? Have you built brand credit with the public? Anticipation, preparation and reaction will be covered in this session. Successful, transparent communication makes all the difference.

Speakers
Chief of Communications & Publications
UNTWO
Photo
Coming
Soon
Forward Keys
Photo
Coming
Soon
Etihad Airways
Chief Revenue Officer
Taj Hotels Palaces Resorts Safaris
President
Tauck Tours
-
Morning Coffee Break
-
Crisis Threat, Numero Uno: Cybersecurity

We have never been more dependent on digital communication. With the evolution of digitalisation, companies, individuals and travellers, depend on reliable, secure and high available connectivity to conduct business from every location. Unfortunately, the digitalisation of how we do business today has significantly expanded the surface area for cyberattacks as well as the types of cyber threat actors, ranging from hacktivists and cybercriminals to foreign nations. Business travellers are a target in many cyberattacks because they become more vulnerable when they leave their secure environments and use facilities like hotels, airports and public Wi-Fi enabled places, potentially allowing cyber threat actors to spy, compromise and steal potentially sensitive data from their victims.

In this session, the speaker will cover how travellers can minimise the risk before, during and after travel as well as cover some of the larger and more critical incidents which have occurred to business travellers.

Speakers
Senior Intelligence Analyst
FireEye
Chief Executive
Jacobs Media Group
-
The Fourth Industrial Revolution: Digitisation And Its Impact

Using the power of multiple technologies in a coordinated way could enable your organisation or destination to help clients or suppliers in a crisis. The evolution of digitisation is being called the Fourth Industrial Revolution. The inexorable shift from simple digitisation (the so-called Third Industrial Revolution) to innovation based on combining technologies is forcing countries and companies to re-examine how they operate. How can new applications prepare, service, and help the business, the traveller, or the destination when a crisis strikes? Is it only relevant for journey disruption or can it help other aspects of travel too? Does it aid suppliers in the chain of consequences during an incident? Who’s doing what on this front?

Speakers
Executive Editor
Travel Weekly Group
Director
Travel & Hospitality Cognizant
Risk Management
BP P.L.C.
Senior Marketing Executive
Carlson Wagonlit Travel
-
Lunch
-
Bringing It All Together

So how does it all work in practice? In this session, two mock clients drawing from their real life experience will determine how to structure and or adapt their crisis management plans. One is a multinational group of global companies that needed to devise a crisis management plan after a major restructure. The other are two destinations grappling with how to handle the fallout from a series of terror attacks. How did they get started? How did they manage to develop a plan while the businesses were actively in operation and dealing with crises? What personnel are required? These two case studies will walk us through the evolution of a crisis management plan.

Speakers
Travel Editor
CBS News
CEO
Kenyon International Emergency Services
Co-Director and Head of Human Factors
HBP Training
Partner and Head of Aviation & Travel
Hill Dickinson
Director of UK Affinity & Retail
Tasker and Partners
-
Looking Ahead - a conversation with Google

Learn how Google helps get important information to people affected by a crisis. From top news stories and updates from local authorities to a map of the affected area and more, SOS Alerts in Search and Maps help get people the information they need when they need it the most.

Speaker
Global Marketing Lead for Crisis Response
Google
-
Wrap Up & Close

SPEAKERS

Sandra Carvão
Chief of Communications & Publications
UNTWO
Mario Hardy
CEO
Pacific Asia Travel Association (PATA)
Lee Hayhurst
Group Head of News
Travel Weekly
Robert Gallagher
Senior VP & COO
AIG Travel
Duncan Horton
Chief Executive
Jacobs Media Group
image
coming
soon
Emilio Ines
Forward Keys
Robert Jensen
CEO
Kenyon International Emergency Services
Joanna Kolatsis
Partner and Head of Aviation & Travel
Hill Dickinson
Gerald Lawless
Chairman
World Travel and Tourism Council
Lee Miles
Professor of Crisis & Disaster Management
Bournemouth University
Jens Monrad
Senior Intelligence Analyst
FireEye
Andrew O'Connor
Risk Management
BP P.L.C.
image
coming
soon
Vijay Poonoosamy
Etihad Airways
image
coming
soon
MMatsatsi Ramawela
CEO
Tourism Business Council of South Africa (TBCSA)
Carinne Saulet
Senior Marketing Executive
Carlson Wagonlit Travel
Chinmai Sharma
Chief Revenue Officer
Taj Hotels Palaces Resorts Safaris
Ian Taylor
Executive Editor
Travel Weekly Group
Jennifer Tombaugh
President
Tauck Tours
Sims Witherspoon
Global Marketing Lead for Crisis Response
Google

BOOK NOW

Standard Price - £295 +VAT

Previous Delegates -  £195 +VAT


If you are a previous delegate and you have not received your discount code by email please contact Natalie Budgen

For groups of three delegates or more, discounts are available, please contact Natalie Budgen to find out more.

VENUE

Haberdashers' Hall, 18 West Smithfield, London, EC1A 9HQ

Tel: +44 (0)20 7246 9988, Fax: +44 (0)20 7246 9989
Email: enquiries@haberdashers.co.uk
Venue website www.haberdashers.co.uk

PARTNERS & SPONSORS

The ITCMS is produced in partnership with corporate sponsors and the key global travel associations to ensure a highly targeted and relevant programme covering all industry sectors.

CONTACT US

Laurie Myers

Email: Laurie.myers@jacobsmediagroup.com

Phone +30 6970032016
US cell +1 949 742 9648
What's App: +306947577656


Daniela Wagner

Email: Daniela.wagner@jacobsmediagroup.com

Phone +44 7932 074 978

Ticket purchases/Enquiries:

Andy Hibberd

Email: andy.hibberd@jacobsmediagroup.com

Phone +44 207 881 4386

Jacobs Media Group