2018 AGENDA

2018 Agenda

Registration and Coffee
Welcome & Call to order
Speakers
Director of International Partnerships
Jacobs Media Group
Chief Executive Officer
Jacobs Media Group
Welcome Keynote

Egypt's tourism industry is witnessing a strong rebound after a series of challenges that impacted the sector.  A relatively new Minister of Tourism, Dr Rania Al-Mashat, an esteemed economist and renowned reformist, heralding from the International Monetary Fund and the Central Bank of Egypt will share her vision for further revitalization of Egypt's travel and tourism sector, a major strategic pillar of the country's economy and a key driver for employment opportunities, through structural reform and changing its narrative.  Our opening session will be an in depth conversation with the Minister.

Speakers
Minister of Tourism of Egypt
Founder
Cachet Consulting
The Frontline - A tale of two cities - their crises and how they were handled

Two major destinations and their crises events will be presented by individuals who participated. October 1, 2017 at 21:59 shots were fired that began the largest mass shooting in US history.  What happened?  How was Las Vegas able to save the 40,000 jobs and billions in revenue generated through travel and tourism? Our speaker will speak from the communications perspective.

New York City deals with crises almost every month, NYC & Co's President & CEO, Fred Dixon will discuss crisis response to Hurricane Sandy, terrorist incident in Times Square et.al. the organisations's crisis management plan, coordination with city, emergency management officials and communication processes undertaken with its 2000 members as well as meeting planners, travel trade and the global media.

Robert A. Jensen from Kenyon International Emergency Services, the company that handles the majority of the airlines and global travel businesses will then share with the audience how companies can effectively manage their response to a crisis, what needs to be in place and what to expect on day one, day ten and day thirty. 


Speakers
SVP Communications
NYC & Company
CEO
Kenyon International Emergency Services
Chief Marketing Officer
Las Vegas Convention and Visitors Authority (LVCVA)
CEO
Brand Agents
Transitioning from "business as usual" to crisis response mode - How is TUI mastering crisis communication?

Our speaker will discuss TUI’s recent critical events and the policy that has developed around those events.  Topics covered will include:  TUI’s move from multi-brand to single brand, challenges in a changing media environment; crisis comms and crisis management: how it comes together at TUI; TUI’s Crisis comms framework and its eight pillars; What is in the TUI toolkit?  Lessons learned from recent crises.

Speaker
Head of Corporate Communications
TUI Group
Empowering Confidence

With over 40 years in insurance, counter terrorism, close protection deployment, our speaker has married his skills with technology to provide a software application used by millions around the world to enjoy their travels, businesses to feel confident their duty of care has been met and governments to welcome arrivals.

Speakers
CEO
MSH International
Founder
Cachet Consulting
Coffee Break
Strategic initiatives ensuring destination resiliency

A combination of players ensures there is fertile groundwork for travel and tourism initiatives across the world. Corporations, NGOs, development firms, and governments align with broad reaching programs that address local needs before during and after a crisis.  What do these programs look like that anchor societal resilience, productivity and stability? 

Global development companies, like Chemonics Int’l, support emerging or challenged destinations to grow tourism economies, instill levers of sustainability and promote enterprise and job growth to withstand crises.

NGO’s play a vital role in connecting the local population with the benefits and opportunities of travel and tourism.  ATA mission is to promote travel to and within Africa by working globally to build the independent voices of the African countries.  A boots on the ground, NGO, Mercy Corps, works in countries vulnerable to natural disaster or man-made challenges, by using a market-driven, community-led approach of working with local partners to improve access to basic resources and information, education, and employment, aiming to reduce tensions, empower households, community groups, entrepreneurs and local governments to better prepare for disasters, to recognize and welcome the tourist.

Without strong leadership, on all fronts, success is challenged.  Deloitte LLP, utilizes their global experience to provide crisis management guidance and leadership to countries, cities and businesses, facilitate methodologies and training to ensure resiliency. What are the long-term effects of these programs on the travel and tourism industry? Have systemic changes taken place in the destination and what criteria can we look at to measure success? Are programs easily transferrable to other destinations? Businesses?


Speakers
Owner
Themsis Advisory
COO
Deloitte LLP
Executive Director
Africa Travel Association (ATA)
Managing Director Corporate Partnerships
Mercy Corps
Director, Middle East and North Africa
Chemonics International
Creative use of analytics - Destination resilience by TripAdvisor

Presenting the global launch of TripAdvisor’s destination resiliency programme.  We will hear three case studies where data provided direction and guidance in making decisions, taking action or realigning assets to ensure resiliency proactively and/or retroactively.  In collaboration with global partners, TripAdvisor has harnessed critical information that aims to take the guess work out of preparing and addressing crises.

Speaker
Global Director, Industry Relations
TripAdvisor
Lunch
IIPT Awards

The IIPT Awards (International Institute for Peace Through Tourism Awards) will be presented to nominated persons who have furthered peace through travel and tourism.

Speakers
Former Secretary General
United Nations World Tourism Organization
Managing Partner, Director
Finn Partners
President
IIPT, India
Afternoon Keynote - Biometrics are here. How will travel be affected?

Biometrics is a focus of the World Travel and Tourism Council through their Seamless Traveller Journey Programme.  This effort aims to bring the Travel and Tourism private sector together around a technology and system agnostic, international interoperable approach to a seamless ad secure end-to-end journey.  Our speaker will provide an update on the status of the programme and the path forward.

Speaker
President, CEO
WTTC
Data Transforming Travel

The afternoon keynote presented the concept and programmes under foot for the WTTC's Seamless Traveller Journey Programme.  Our panel will delve into the operational realities of such a programme and what are the various systems under development across the globe.

Speakers will discuss airport security and how the movement of travellers must be addressed to ensure security at borders.  With multiple types of systems in play how will consensus occur?  Collaboration is key.  We will hear how countries are progressing and what are the failsafe methods available today?  At the same time biometrics are facilitating travel, they are facilitating financial transactions.  Mastercard has ambitious programmes and is integrally involved in moving to a cashless society.  What are the challenges in these advancements?

Speakers
Journalist
BBC News
Managing Director
Augmentiq
President, CEO
WTTC
Director
National Travel & Tourism Office, US Department of Commerce
SVP Enterprise Partnership
Mastercard
Break
Thought leadership on the move

Immediately following the first ITCMS, it was clear that the indigenous component required separate focus.  Countries around the world approached JMG requesting the thought leadership event come to their country.  Recognising the value of tailored, regional events we launched the first RTTS in June 2018 in Amman, Jordan.  We will hear from our past and future hosts what is happening in their countries and what the event delivered or will deliver.  Is the paradigm shifting ?

Speakers
Director, Middle East and North Africa
Chemonics International
Minister of Tourism
Jamaica
Chief Executive Officer
Nepal Tourism Board
Minister of Tourism
Greece
CEO
Ras Al Khaimah Tourism Development Authority
Special Advisor to South African Minister of Tourism
Fake news and the key to reporting crises

Media players will show the opposite side of the coin - Reuters/AP/TV news producers/bloggers/journalists will discuss what it is to cover a crisis, where do they get their facts, who do they speak with, how do they want to receive information? What can be done to ensure veracity?

Speakers
Head of Communications
Kuoni Travel UK
Cameraman
BBC News
Investigative Journalist & Explorer
Sarah Begum Films and Big Earth Productions
Executive Editor
Travel Weekly Group
Head of Editorial, Travel
Daily Telegraph
What will keep you up tonight? - Squaring off on long term strategic variabilities

Pillars of the travel industry, government representatives and renowned emergency service provider will reflect on the best practices and lessons learned in crisis management and share their concerns.  Our panel will discuss what they have in place to ensured resiliency and execute strategic crisis management.  How is the strategy tested, what changes do they have to make and what are the key components to long term viability? After today’s event, what will keep them up tonight?

Speakers
CEO
e-Tourism
Chairman
Landmark Global Associates LLC, LHL
Chairman
Trip Group
CEO
Kenyon International Emergency Services
Managing Director
PEAK DMC
Former Secretary General
United Nations World Tourism Organization
Closing remarks
Speaker
Director of International Partnerships
Jacobs Media Group
Announcement
Speaker
Executive Director
Africa Travel Association (ATA)
Post event cocktail reception