2018 Agenda

Registration and Coffee
Welcome Keynote
Event Moderator's Overview of the Day
Cachet Consulting
Crisis Management - The Frontline - Two crises and how they were handled

       Two major destinations and their crises events will be presented by individuals who participated. On 1 October 2017 at 21:59 shots were fired that began the largest mass shooting in US history.  What happened?  How was Las Vegas able to save the 40,000 jobs and billions in revenue generated through travel and tourism? Our speaker will speak from the communications perspective.

        New York City deals with crises almost every month, the budget is limited, how does the city cope?  From water main breaks, to terrorist events and threats, SARS concerns ...…. the list goes on and on, yet the City has learned and has set formulae to ensure preparedness.  What best practices can they share? Our speaker with speak from the operational perspective.

        Robert A. Jensen from Kenyon International, the company that handles the majority of the airlines and global travel businesses will then share with the audience how companies can effectively manage their response to a crisis, what needs to be in place and what to expect on day one, day ten and day thirty.

VP Marketing
Las Vegas Convention Center
President & CEO
NYC & Company
Kenyon International Emergency Services
Executive Editor
Travel Weekly Group
Transitioning from "business as usual" to crisis response mode - How is TUI mastering crisis communication?

Our speaker will discuss TUI’s recent critical events and the policy that has developed around those events.  Topics covered will include:  TUI’s move from multi-brand to single brand, challenges in a changing media environment; crisis comms and crisis management: how it comes together at TUI; TUI’s Crisis comms framework and its eight pillars; What is in the TUI toolkit?  Lessons learned from recent crises.

Head of Corporate Communications
TUI Group
New emergency guidance tool launch
Ingle International
Coffee Break
Strategic initiatives ensuring destination resiliency

A combination of players ensures there is fertile groundwork for travel and tourism initiatives in countries across the world. Corporation, NGO, development firm, and governments align with broad reaching programmes that address local needs before,  during and after a crisis.  What do these programmes look like that anchor societal resilience, productivity and stability?  

IBM has over 100 years of experience in business, combining technical innovation with deep industry expertise, underpinned by security, trust and responsible stewardship with customers and a supply chain that extends across most of the world’s countries.  For example, IBM Services manages half of the world’s telecommunications infrastructure and IBM Security protects 22 of the world’s 25 largest banks, where security and resiliency are essential.  IBM has a long history of helping when disaster strikes – IBM’s global operations means it is often impacted too - and IBM believes innovative technology combined with talented people on the ground can reduce impact and speed recovery efforts.  Our speaker will provide a bird’s eye view of IBM crisis management and resilience initiatives around the world.  From a disaster risk reduction operation center in the Philippines, IBM’s Deep Thunder research programme, and development of UNISDR’s Disaster Resilience Scorecard for cities, amongst other examples, our speaker will demonstrate how IBM expertise and innovative technology is enhancing societal resilience, productivity and security around the world.

Global development companies, like Chemonics Int’l, support emerging or challenged destinations to grow tourism economies, instill levers of sustainability and promote enterprise and jobs growth and withstand crises. In communities vulnerable to natural disaster or man-made challenges, Mercy Corps uses a market-driven, community-led approach of working with local partners to improve access to basic resources and information, education, and employment, aiming to reduce tensions and empower households, community groups, entrepreneurs and local governments to better prepare for disasters, and to recognise and welcome the tourist.  And, Registar Larkin, part of Deloitte, utilizes their global experience to provide crisis management guidance and leadership to countries, cities and businesses to facilitate methodologies and appropriate leadership training are in place to ensure resiliency.  

What are the long term effect of these programmes on the travel and tourism industry? Have systemic changes taken place in the destination and what criteria can we look at to measure success? Are programmes easily transferrable to new destinations? 

Themsis Advisory
Associate Partner, Resilience
IBM Services
Director, Middle East and North Africa
Chemonics International
Registrar Larkin (Deloitte)
Managing Director Corporate Partnerships
Mercy Corps
Creative use of analytics - Destination resilience by TripAdvisor

Presenting the global launch of TripAdvisor’s destination resiliency products.  We will hear three case studies (Nepal, Greece and London) where data provided direction and guidance in making decisions, taking action or realigning assets to ensure resiliency proactively and/or retroactively.  In collaboration with global partners, TripAdvisor has harnessed critical information that aims to take the guess work out of preparing and addressing crises.

Global Director, Industry Relations
Afternoon Keynote - Biometrics are here. How will travel be affected?

Biometrics, blockchain development, artificial intelligence, virtual reality, robots and tokenised assets are all in development in the travel industry. Working with governments around the world WTTC is working for a uniform handling of this technological development.  Our speaker will lay the groundwork for why the programme was launched, what is the process, what are the goals, how much will it cost as well as what the timeline looks like.

President, CEO
Data Transforming Travel

Biometrics, blockchain development, artificial intelligence, virtual reality, robots and tokenized assets are all in development in the travel industry.  As a follow-up to the Afternoon Keynote, we will review what are the challenges in these advancements?  What testing has taken place, what failsafes are in place?  Are systems really ready for launch or are new crises going to development?  Which companies are doing what in this space and how will these developments change travel?

President & CEO
President, CEO
Announcement trip/ITCMS partnership in training

Over the last three years ITCMS has recognised an important component to successful crisis management is training, be it internal, supply line, media or comms, every organisation needs an ongoing programme.  We are proud to announce the collaboration with TRIP which will allow us to further disseminate the lessons learned through our events and distil that knowledge for appropriate transfer to organisations addressing the traveller.

Trip Group
Fake news and the key to reporting crises

Media players will show the opposite side of the coin - Reuters/AP/TV news producers/bloggers/journalists will discuss what it is to cover a crisis, where do they get their facts, who do they speak with, how do they want to receive information? What can be done to ensure veracity?

Head of Communications
Kuoni Travel UK
What will keep you up tonight? - Squaring off on long term strategic variabilities

Hotel/cruise/corporate/tour operators will discuss what they have in place to ensure resiliency and execute strategic crisis management. How is the strategy tested, what changes do they have to make and what are the key components to long term viability? After today’s event, what will keep them up tonight?

General Manager
Kenyon International Emergency Services
Formal presentation of the IIPT Awards

Presentation of the IIPT Awards, specifically for persons who have furthered peace through travel and tourism

Closing remarks
Director of International Partnerships
Jacobs Media Group
Post event cocktail reception