Joanna began her legal career as Group Head of Legal for a vertically integrated tour operator in 1998. In 2008 she joined the boutique aviation practice, Gates and Partners. Joanna joined Hill Dickinson as a Partner and Head of Aviation & Travel in 2014.Since qualification, she has specialised in the aviation and travel industries. Her advice covers all aspects including airlines, tour operations, distribution and accommodation. Her expertise includes aviation and travel law; commercial and regulatory matters including the Package Travel Directive and ATOL compliance; aviation regulatory issues including passenger rights, EC Regulation 261 and passengers with reduced mobility; disaster and crisis management and general company commercial and contractual matters, including booking terms and conditions, website compliance, charter agreements and complaints handling. Joanna has specific expertise in crisis management, emergency response planning and criminalisation in air and travel incidents and she speaks frequently on this topic.